Service Terms and Conditions

Terms and Conditions
General:
Minimum of 8 guests required to run a trip.

Management reserves the right to amend/cancel/add terms & conditions without notice.

Persons are not permitted to jump overboard and/or swim.
Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances.
Designated smoking area on vessel – no other area allowed.
No alcohol may be carried on board – cash bar is available.

The right of admission to the Resort is reserved at all times.

Arrival 30min prior to departure time.
No visitors are allowed in the residential areas.
Pets are not permitted on the Resort.
Life Jackets are compulsory to children under the age of 12 and its voluntary available for other guests.

Payments & Cancellations:
There will be no refund in the event of a no-show by guests on the activity date.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances, including but not limited to, insufficient passengers and/or unfavorable sea or weather conditions.
In case of weather cancellation, weather conditions are judged exclusively by the management of Tropico Charters. Guest must report for the service/activity unless notified by Tropico Management.
In the event of a cancellation by Management, a full refund will be given on the amount paid.
In the event of a refund, we can only refund via the same method of payment using the same account number that was used to make the initial payment.
Should we receive cancelation notification less then 48hrs prior to a trip from guests a refund is unable to be processed.

Third party bookings (booking office or concierge bookings) – are required to request clients card details for all reservations.
We do not accept International Fund Transfers due to certain international bank charges that may be incurred.

Indemnity:
All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.
If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.
The indemnity form must be signed by a parent/legal guardian for minors under the age of 18.
Any unaccompanied child, 18 or under, requires the indemnity to be signed by a parent/legal guardian prior to the activity.